Refund policy
There are no returns or exchanges allowed. Returns and exchanges are not supported if you order the wrong size, color, or simply change your mind.
Only if there are flaws in the workmanship or damage found upon delivery of a product can items be returned or replaced; this is referred to as our Defective Items Policy.Â
Defective Items Policy
In case of a damaged product or a manufacturing error, we offer a free replacement if you contact us within 7 days of product delivery.
To be eligible for a replacement or refund, your item must be in the same condition that you received it, unused and unworn, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. To initiate a refund or replacement request under the Defective Items Policy, please review the eligibility chart below and email velocity.slice@gmail.com.
Issue and evidence eligibility information:
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print or embroidery | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) |
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) |
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible, and the garment should be laid on a flat surface. The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing. |
| Delivery-related product damage | A photo or video of the received product where the package and the issue are clearly visible. |
If your replacement request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Damaged items you intend to return without first requesting a replacement through email will not be accepted.Â
The Defective Items Policy can only be applied once per order and must include all applicable defective items upon initial request. Subsequent replacement requests for the same order will not be accepted.Â
You can always contact us for any return questions at velocity.slice@gmail.com.Â
Payments Refunds
We will notify you once we’ve received and inspected your return to confirm the refund approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at velocity.slice@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.